CHRISTOPHER D. GRAHAM

Country of citizenship: U.S.A.

Veterans' preference: yes, 10 pts.

Previous federal experience: no

PROFESSIONAL HISTORY:

January 2004-present; IT MANAGER; G4 Realty; Charlotte, NC; 40 hours/week; Supervisor: Self

DESIGN, IMPLEMENT, AND SUPPORT INFORMATION TECHNOLOGY SYSTEMS and provide on-site customer service for local real estate sales company, including two servers, four PCs, and seven VOIP phones. Serve as Linux systems administrator. Provide after hours and weekend customer support. 

DESIGNED AND DEVELOPED SPECIALIZED CORPORATE WEBSITES AND SOFTWARE APPLICATIONS, including G4Realty.com, to support routine business operations. Conducted testing; prepared documentation; and managed implementation.

INSTALL AND MAINTAIN HARDWARE, SOFTWARE, AND NETWORK COMPONENTS, including WAN and LAN network, Linux firewall and VOIP system, Asterisk PBX, Microsoft Server 2003 and Exchange server, Active Directory. Install hardware including servers, switches, routers, tape backup, VOIP, NIC’s, and cabling in Data Center.

MAINTAIN NETWORK INFORMATION SECURITY for Linux and Windows systems. Research and identify security trends and risks; develop and implement security strategies in response to ongoing security threats.

FINANCIAL MANAGEMENT/ADMINISTRATION: Designed, implemented and provide ongoing management for all aspects of bookkeeping system. Reconcile bank statements prepare monthly P/L, Cash Flow and Expense statements. Maintain computerized payroll records, prepare and file state and federal quarterly tax statements. Monitor supply inventory; make purchasing decisions in accordance with business needs. Prepared and provided oversight for Balance Sheet and Income Statements. Maintain Accounts Payables and Accounts Receivables.

KEY ACCOMPLISHMENTS:

*Developed company website using open-source software, including Joomla and Open-Realty. Researched product capabilities, local real estate regulations, and customer needs; used product customizations, as well as custom Python and shell scripts, Apache, and MySQL to replace previous site and saving more than $3300 annually. Developed custom real estate IDX system to display real estate listings to the general public in order to download, convert, and insert more than 30,000 records into corporate website.

December 1999-January 2002; ORACLE DATABASE ADMINISTRATOR; EDS; Charlotte, NC; 40 hours/week; Supervisor: Mary Serafin

INSTALLED, CONFIGURED, AND MAINTAINED ORACLE 7 AND 8 DATABASES running on UNIX and Windows NT and responsible for development, quality control (QC), and production support. Maintained responsibility for more than 20 production and QC databases for NASDAQ stock exchange. Advised and assisted Sun system administrators with Solaris configurations to optimize database performance; made modifications to fine tune and optimize database performance.

MANAGED BACKUP AND RECOVERY OF DATA, including maintaining table spaces, using SQL*LDR to perform data loading, and data imports and exports.

CUSTOMER SERVICE: During Y2K transition, provided direct customer support in 24/7 environment for NASD corporate applications with over 100 production databases. Made updates to Peoplesoft HRMS application in collaboration with Peoplesoft development team, human resources personnel, and systems administrators. Conducted routine security audits in accordance with customer and government requirements.

KEY ACCOMPLISHMENT:

*Monitored and managed after-hours migration of database for transition from Peoplesoft 7 to Peoplesoft 8, minimizing downtime for corporate users.

March 1995-Novermber 1999; Senior Software Engineer; LIS, Inc.; Charlotte, NC; 40 hours/week; Supervisor: Sachin Palkar

Headquartered in Charlotte, NC, LIS was a global provider of automated warehouse management systems and supply-chain event management solutions. The company served manufacturers, distributors, and retailers on four continents and provided customized software solutions for clients with multiple locations.

MANAGED SOFTWARE DEVELOPMENT PROJECTS providing warehouse management software for multiple clients throughout software development lifecycle (SDLC), including design, documentation, development, modification, testing, installation, implementation, and customer support. Interfaced with client management and technical staff to define project scope, business requirements, and deliverables. Created Standard Operating Procedures (SOPs) for client corporate warehouse procedures to identify software requirements.

HIRED, TRAINED, AND MANAGED TEAM OF 10 SOFTWARE ENGINEERS. Developed work schedules; made work assignments, aligning appropriate human resources with project milestones. Conducted software training for operators and staff during software rollout process.

LED DEVELOPMENT TASKS, using C, Java, PL/SQL, Oracle Pro*C, shell scripts, Oracle, and Informix. Designed and developed EDI connectivity to clients Mainframe, AS400, HP-UX, Linux, Windows systems. Created UNIX scripts.

DEVELOPED PROCESS RECOMMENDATIONS. Served as technical advisor for company during responses to Request for Proposals (RFP). Conducted site visits and site-specific sales presentation to demonstrate software solutions tailored to customers' specific requirements. Conducted studies of customer work processes and functions to develop process recommendations allowing customers to adopt new technologies.

CUSTOMER SUPPORT/SYSTEMS ADMINISTRATION: Provided 24-7, upper-tier customer support, responding to 15-30 queries monthly at peak. Managed maintenance of 20 PCs, 10 laptops, 3 servers, a PBX, T-1 CSU/DSU, and Cisco 2500 router internally. Monitored operations of 25 client servers. Configured all new devices. Monitored all network information security for internal systems. Configured and maintained internal WAN and LAN include DNS, TCP/IP, LDAP, sendmail, and HP LTO backup library. Administered HP-UX, UNIX, and Linux systems.

DATABASE ADMINISTRATOR: Served as Oracle DBA responsible for installing, configuring, backup and recovery, data loading, and tuning both internal development and customer production Oracle databases on UNIX and NT. Conducted Data Center setup of T-1, Cisco 2500 IOS router, Checkpoint Firewall, hardware. 

KEY ACCOMPLISHMENTS:

*Served as IT Project Lead for warehouse management software deal worth $3.1 million for major food distributor shipping more than $1 billion worth of products annually from 4 distribution sites. Collaborated with company IT staff and management to identify requirements and processes and then design appropriate interface, procedures, communications, and other features. Directed 4-6 developers, testers, and other staff; served as liaison throughout project lifecycle, including training warehouse managers on new system.

*Served as IT Project Lead for $2 million contract with Armstrong World Industries, a major manufacturer of rolled vinyl flooring. Conducted site visits and collaborated with client representatives to identify unique customer needs. Designed and led 4 developers in creating warehouse management system that interfaced with company's SAP system. Spent two weeks on-site to provide oversight for Go-Live of new system.

*Served as IT project lead for 3M contract. Met with client project management, site managers and staff to define, develop, implement, and test software to support unique customer requirements for a new warehouse horizontal carousel system. Designed, developed, and tested communications system to integrate WMS with Allen-Bradley PLC (Programmable Logic Controller) carousel controller using PLC software written for another system. Despite lack of documentation and bugs in old code, successfully learned PLC language to create interface software that met client's business requirements.

EDUCATION:

BS; Computer Science

University of North Carolina at Charlotte, Charlotte, NC

Awarded December 1995

GPA 3.4/4.0

Honors, Activities, and Accomplishments: Cum Laude, Chancellor's List, Dean's List, Unisys Scholarship, Omicron Kappa Delta, National Leadership Honor Society, Golden Key National Honor Society, UNCC Student Chapter of ACM - President, 2 terms, UNCC College of Engineering Vision Committee Member

U.S. Naval Training Center, Orlando, FL

Naval Nuclear Power School graduated February 1988

Electronics Technician Nuclear Field 'A' School graduated June 1987

CERTIFICATIONS: 

CompTIA Security+

HP 9000 - Sales Professional & Servers Technical Pre-sales Professional Certification

VMware - Technical Sales Professional & Sales Professional Accreditations

APC Sales Professional for Data Center

Cisco SMB - Account Manager & Field Engineer Certification

ADDITIONAL INFORMATION:

ADDITIONAL EXPERIENCE:

7/2002 to 12/2003; Broker Associate, Wanda Smith & Associates                                      

*Closed 41 sales, equaling $3,419,130 sales volume in first year. 

*Maintained and listed REO assets for various banks and asset management companies.

*Scheduled maintenance/repairs from multiple vendors to ensure compliance with local, state, and federal laws.

VOLUNTEER ACTIVITIES:

United Way’s ‘Leading the Way’ Leadership Development graduate June 2005

Participants engage in a challenging curriculum that prepares them to assume leadership roles within the nonprofit sector and to achieve their highest potential as stewards of the community.

Steele Creek Library Association                                           July 2003 – Present

President, Board of Directors

*Successfully raised $100,000 to provide additional resources such as books, puppets, and other materials to support children's programming and computers and other supplies for staff. Also led creation of library garden with gazebo, brick walkways, and picnic tables.

M2 Foundation for Kids                                                         June 2003 – Present

Mentor kids through various motivational and confidence building activities

MILITARY SERVICE:

US Navy, August 1986 to November 1989, Honorable Discharge

ET3, E-4 (Petty Officer Third Class), Naval Nuclear Reactor Operator